Kim’s products are fragile and to be handled with great care.
Please make a video of the unboxing of any Kim’s product - so as to ensure an ethical and smooth returning process.
Kim’s products are to be returned in Kim’s original packaging only. Incase of improper packaging, any additional damages to the product will not be Kim’s responsibility.
At Kim Krafts, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
If you want to return contact customer care within 48 hours from delivery date.
Return accepted only if:-
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you.
The merchandise got damaged during transit, and we are not able to provide you with a replacement.
Other than these, no returns will be accepted and the company is not liable for any minor colour and size variations in the product.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt . Please make sure that the product(s) are properly packed when you are returning it. Customer has to courier the product at their own expense and the company will courier the new product FOC.
Company policy does not allow cash refund.
The Payment Policy can be modified by Kim Krafts at any point of time without prior intimation.